Customer Testimonials
Had my car services at Orr INFINITI Shreveport.. I love how the staff was so friendly and willing to help/answer questions!
Very nice, clean, and friendly, a huge waiting area, where they offer you snacks as welll
Call 4days to Ask a question about my high price warranty . Sale man who sold me this car will or won’t answer my calls. That’s bad service I have brought 5 cars from this company Never had a problem until last year. Bad Customer Service. Will not buy another car from this dealership . Military Vet.
This was our first INFINITI purchase from Orr but they treated us like family! We had questions and the staff had answers. They asked us what we were looking for in a vehicle and man! Did they deliver! We are pleased with the purchase of a brand new 2023 INFINITI QX80 AWD Sensory. The experience was A+. This is what luxury car buying should feel like! Highly recommended! - Maria M
This was our first INFINITI purchase from Orr but they treated us like family! We had questions and the staff had answers. They asked us what we were looking for in a vehicle and man! Did they deliver! We are pleased with the purchase of a brand new 2023 INFINITI QX80 AWD Sensory. The experience was A+. This is what luxury car buying should feel like! Highly recommended! - Maria M
I am giving 2 stars because my overall experience with Orr has not been so good. I will NEVER by a used car from them. I do not have time to explain all that happened with the used car dealership, but I will never do that again. I recently had a better experience with Devin and purchased two new vehicles from him. He is a nice person; however, I cannot get him to follow through with promises after purchasing the vehicle. It seems like they forget about you once you buy from them. It has been almost three months and they ...
We had a great experience at Orr INFINITI with Britney and Cedric. They made it very easy!
Thank you for giving me the opportunity to express my appreciation to the staff, Brittany Walker was wonderful!!! We compared vehicles (BMW, Lexus,& Mercedes). QX80 was the top value and we love it.
Britney was very nice, friendly, accommodating and approachable. Helpful in getting set up for inside trim fixed.
Great service and sales dept wish there were more like them hands down. Thank you so much
The whole process went great. The staff were very knowledgeable and friendly. I love this new QX60.
I want to commend this team! Brittany was absolutely a breath of fresh air! My husband usually handles all of the vehicle purchases and I am proud to say that because of Brittany’s amazing attitude I was capable of handling the purchase on my own! This is my second QX80 and I plan on continuing to be a part of the INFINITI family!!! I pray Brittany has a long and successful career with INFINITI so that I can continue to feel so confident in my ability to purchase! If I was able to give 10 plus 10 to “Infiniti” (☺️) and beyond … ...
Excellent service, very clean, complimentary coffee, water and snacks! Very good waiting environment and bathroom facilities!
Great place to do business with. Dealership has very good sales people who show great customer satisfaction.
I would suggest that more loner cars be on hand for customers who can’t wait on their vehicles to be serviced
I have to say that when I walked into Orr INFINITI and explained my situation to Brittany, she sat down beside me and said "Let's see what we can do to get you what you want." After all the dealerships I had come in contact with that week which I left very upset, I knew that I should have gone to Orr INFINITI first. I have had four INFINITI vehicles and after this past Friday, where I walked away with another INFINITI and in my budget, I will never stray again. Between Devon and Brittany I will ...
Great Buying Experience!!! We enjoyed working with a staff of highly qualified professionals. Thank you
Great service after the sale. Maintenance and repairs by appointment always: you don’t have to wait a half day to get service completed. I have been very impressed with the service writer/manager: always professional, pleasant and personable. Loaners can be available by appointment.
The customer service staff in the service department is always friendly and helpful. My experience was good.
Chris Anderson the service manager is the absolute best!!! I became customer in 2010 and again in 2022. I've gotten the same top quality service each time!!! He always goes above and beyond! Thanks again Chris!!
Very courteous and helpful.very prompt in calling with the problem and fixing the issues.
Great friendly and knowledgeable staff. Speedy service and quality service . My car was finished as promised.
I buy my cars from Orr INFINITI because they have such a great service team. Amanda, Chris and Scott are extremely knowledgeable, professional and just nice to work with. I know if I have a problem with a car that they will get it resolved and I will be treated fairly.
Amanda called when there was additional work that needed to be done to ask our permission to proceed and then she kept us updated to the status of the services. Orr service personnel always provide great service. They go out of their way to be courteous and provide the best experience possible.
Amanda is an excellent trustworthy & professional advisor. I would recommend anyone I know to allow her to help with their vehicle’s needs. Thank you
I have been doing business with Orr INFINITI for many years. They are great, honest, friendly people that you can trust to treat you right. I highly recommend them for your next car, and years of great service. Rev. Stephen Robinson
Very friendly and helpful staff. Answered all questions and gave a full detailed description of service done. Everything promised was delivered in a very timely manner.
We own a white 2011 QX56 with paint peeling off. After research we were told by INFINITI consumer affairs we could take it to the closest INFINITI dealer(even if it wasn't where we purchased it) to get pics taken and claim submitted for approval. We drove an hour and a half to get this done. We were told by them they would submit all the info and contact us in less than a week with notification of approval of repainting. We weren't contacted in a week so I called back only to hear that i needed to call ...
We are active duty and just got stationed in La and took our 2104 QX-60 Hybrid to dealership for oil change and explained it required 0W/20 according to manual and they balked at first and did some research and said I was correct. 5 months later l, while deployed, my Wife took it back for another oil change and they put in regular 5W/30 and told her it didn't matter! I came back and could tell the difference and explained to their service department the vehicle requires 0W/20 and he still kept saying no even after I explained everything to him. ...
Outstanding customer service. Mr.Washington was very professional and upfront with me, he explained the entire process to me.. Thank you Mr. Washington is very knowledgeable on the cars and the business aspect!!! He is amazing!!!
This was the best car buying experience I've ever had!!!!! I would recommend them to anyone. If anyone is looking for a friendly, patient and knowledgeable environment; this is the place to be.
I wil referr family and friends to Gary Washington. He is very passionate about his service. They have very good customer service. I love the new style of cars.
Very professional, very knowledgeable of the product, and the customer service was great! I reached out online, received a call back in a short time.
The service dept. is awesome!!! The guys are great & the valet is very convienent. Chris & Scott are WONDERFUL!!! Will not go anywhere else for service, I even have my Honda serviced there.
Buyer beware of Tire and Wheel policy, Read the agreement, you pay good money for it and cannot cancel or transfer the policy. We traded a 2014 Q 50 premium, with 16000 miles not for anything Orr had to offer, was glad to be rid of that dealership .Just be aware, shady, shady, shady
poor everything. they lied to me about service that had been performed on a used car I wanted to buy. I found out after they very reluctantly (and after a deposit) let me take it to my mechanic. I took it back and they were "surprised" that it really hadn't been done and seemed pissed that I figured it out. Needless to say- just typical of a dealership- you can't trust them!!
We bought a INFINITI FX 35 from ORR. After test driving, we then sat down and negotiated on a price. The sales manager, JP, stated that all servicing would be included during the term of our lease, which was to be 4 years. When we then sat down with the finance/lease person, and after we had signed all the papers, he gave us a voucher for one free oil change. As we then confronted JP about this, he denied everything and stated that we were mistaken. Unfortunately there was not much we could do since we had already signed the papers. ...