I have been an INFINITI owner since 2012 and the customer service at ORR INFINITI surpasses any experience I have ever had with INFINITI! The guys (Devin and Tim) made me feel like a member of the family and not a customer. I will always come back to ORR INFINITI to purchase my vehicle!
Always super nice people when I go there to transport cars
Pleasant atmosphere very professional staff
Today was my second time I’ve brought our vehicle to the service department. This was and experience that could have gone bad. Thanks to Amanda Bison that quickly curved the situation. I entered the door and the receptions asked can I help you. I commenced to tell her I was there for and oil change. She replied to me did you make and appointment? Me- No I didn’t ! She- They are read busy today can you make and appointment for tomorrow and show me there schedule which was Greek to me. Me- My car is making ticking noise and needs oil change. Her— Can you schedule another time? Another receptionist Hannah said call Amanda. Ok Amanda gets there I explained to her what I wanted oil charge and my car has a tick and I can’t bring back some other time. Amanda said in a soft pleasant voice “Ok where is your keys and where are you parked and I will get you in the express oil change and check everything else out! Fire put out just like that. I must say I was in there less than an hour. One other lady came in after me who also did not have appointment. And she serviced her right off. You never should judge the book by its cover. In my experience all dealerships have express oil changes and you don’t have to have an appointment!! Amanda was a jewel and I’m rating her alone as a ten. Excellent mannerism! Hope when I come back for the other work I need to have done she is there. Sincerely Alice H
Awesome place and great customer service.
Michael Wood with the Internet Sales team took incredible care of me and helped me surprise my wife with a beautiful 2017 QX80 for Christmas. I was able to purchase the truck without ever having to step foot on site. He gave me a fair price for our trade-in, site unseen. The truck was delivered to me perfectly detailed right before Christmas and then picked up our trade after Christmas allowing me to completely surprise my wife. They even sent me a giant red bow for Christmas morning. Tess over at the paperwork department was also great! She was super sweet, and crazy efficient! Mr. Patterson delivered and picked up our vehicles and was great as well. He was kind enough to work with my schedule and deliver exactly when I needed. He even waited down the street for 20 minutes for my wife to leave for work. Overall it was an awesome experience and I would go out of my way to shop here again.
The guys over in the used car section of Orr Infinity could not have made me more happy, and been more easy to work with. They were professional and courteous, but also I felt they kept it more real than most dealerships do. Thanks again for being such an easy experience!
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